Measuring Intellectual Capital: Experience and Reconsideration

In recent years, the management of intellectual capital has attracted a lot of attention by researchers and practitioners. Theoretical models of intellectual capital management (ICM) have been presented (e.g. [Ro97]), and companies and research institutions have published intellectual capital reports. Intellectual capital is usually referred to as the part of a company’s resources that does not appear on a financial balance sheet [St99]. These intangible assets include employees’ knowledge and competences, the company’s relationships with customers and suppliers, as well as organisational structure and processes. All of these invisible resources can be the source of value creation, and they are becoming increasingly important as the economy becomes more knowledge-based.